1.1 We offer a standard delivery service by Royal Mail to mainland UK destinations. We aim to deliver in 3 to 5 days, Monday to Friday, 8am to 6pm (excluding Public Holidays; Royal Mail at times may deliver on Saturdays). The delivery cost is £3.95 per order.

1.2 The standard UK delivery service requires a signature.

1.3 For UK mainland deliveries, if no one is available to receive the item Royal Mail will issue a P739 (‘While you were out’ card) and return the item to the delivery office. You can arrange for redelivery or collect the package in person.

1.4 In the interest of your security, your first order can only be delivered to the payment card billing address. Subsequent orders can be sent anywhere in the UK.

1.5 If you would like to have your order sent to separate addresses, please complete a separate order for each address. Each separate order will be charged a separate delivery charge.

1.6 If only part of your order is available, we will despatch the items that are in stock and cancel the out of stock items. We will refund your account with the value of any item(s) of your order which have not been sent.

1.7 If your order is for two or more items it is possible that your order will be sent in separate parcels, you will not be charged for the postage on additional parcels.

2 Delivery Service (selected EU countries)

2.1 We offer a standard airmail delivery service by Royal Mail to destinations in Austria, Belgium, Finland, France, Germany, Ireland, Italy, Netherlands and Spain. We aim to deliver in 7 to 12 working days, Monday to Friday, 8am to 6pm (excluding UK and destination-country Public Holidays). The delivery cost is £8.50 per order. We do not currently offer delivery to EU countries other than those specified.

2.2 The standard EU delivery service may require a signature on delivery.

2.3 If no one is available to receive the item the postal service may issue a card advising that the delivery could not be made and return the item to the delivery office. You can then arrange for redelivery or to collect the package in person with the postal service for your country.

2.4 In the interest of your security, your first order can only be delivered to the payment card billing address. Subsequent orders can be sent to any address in your billing address’s country.

2.5 If you would like to have your order sent to separate addresses, please complete a separate order for each address. Each separate order will be charged a separate delivery charge.

2.6 If only part of your order is available, we will despatch the items that are in stock and cancel the out of stock items. We will refund your account with the value of any item(s) of your order which have not been sent.

2.7 If your order is for two or more items it is possible that your order will be sent in separate parcels, you will not be charged for the postage on additional parcels.